Customer Support Engineer

San Francisco, California, United States · Support

Description

We're seeking an enthusiastic, versatile support lead to come make a difference...at a company that's trying to make a difference. This is a great opportunity to help great customers (nonprofits, movements, associations, corporations), bring belonging and purpose to people’s lives, AND build out the foundation of our support services. We are powered by GNAKs (good natured ass-kickers) and want someone with the energy, creativity, team-orientation and executional horsepower to make an impact.


You will provide assistance to our enterprise customers. You will lead technical implementation, reply to customer support tickets, diagnose and troubleshoot issues, and support a wide range of technologies. You will be our team's technical representative in the US, responsible for maintaining the support SLA for customers in your time zones and working closely with our team in Israel to troubleshoot product issues and provide creative solutions. We're a startup, so you will need to wear different hats and jump into various aspects of the business. For example, in addition to answering support tickets you might create product communication workflows, develop Zapier integrations for customers, or create a Salesforce dashboard.


Ultimately, you are a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems. So, if you’re naturally a helper, you enjoy assisting people with technology, and you're able to communicate technical issues simply, then we’d like to meet you. If you have experience with communities and/or membership-management software, that's icing on the cake. We are also very interested in individuals who have a track record of finding creative solutions to unique problems, and who will thrive in challenging situations.


For entry-level applicants we are willing to train the right candidate.


Responsibilities:

Requirements

Benefits

Our team is full of fun and energetic people who love working together to build an impactful product. We believe in a human-first approach (over tech) as a core value and infuse that in everything we do for ourselves and our customers.

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